Policies

Privacy Policy 

This privacy policy ("thePrivacyPolicy") is designated to stipulate all points pertinent to the collection & retention of your data, correction & amendments to your data, and disclosure of data. The Privacy Policy is an integer part of the T&Cs, in the unlikely event that a contradiction appears between any provision in the Privacy Policy and any other part of the T&Cs, the Privacy Policy shall prevail.

1. Collection & Retention of your Data

1.1 Collection of your data.

1.1.1 When you sign up on the Website, you provide us with your personal and identification information (i.e. your name, email, address, phone no., and postal code) ("Personal&Identification Info")

1.1.2 We have the sole discretion to request more details and information to be retained with us for the purposes of verification and/or law compliance and/or transparency.

1.1.3 We use electronic means to collect another sort of your data (e.g. your interests, clicks, interacts, searches, favorites,payments, etc.)

1.1.4 We are able to collect your internet protocol address(es) ("IP") by which you use to access the Website and use the Service. We are also able to track your movement and usage of the Website and the Service, by using the Website, you acknowledge and confirm your consent to collect such data.

1.1.5 We may receive some of your data of all kinds from any other User or any third party.

1.1.6 Your messages and all means of contacts and conversations inside the Website are recorded, tracked, and collected by us.

1.1.7 We may collect some of Tutors' data from Students' feedbacks

1.2 Retention of your data

1.2.1 All your Personal & Identification Info are retained with us as long as you are a User on the Website in addition to a period of two (2) years as of the date of closing your account for any reason and requesting the removal of your Personal & Identification Info (whichever later). The same applies for all your information and/or credentials & qualifications requested after the approval of your registered account.

1.2.2 Your IP information as well as all your information collected by any third party and information disclosed in your conversations on the Website are all indefinitely retained by us. Your account closure for any reason may not oblige us to remove such data.

1.2.3 All your retained data are securely kept and retained, and we are liable for any leak of your information caused intentionally by us, or because of our significant outrageous negligence. Otherwise, it would be a state of Force Majeure.

1.2.4 If you wish for your Personal & Identification Info to be removed from our storages and systems, you shall close your account and contact us requesting the removal of your Personal & Identification Info and/or credentials & qualifications requested by us after the approval of your registered account.

1.2.5 We may collect some of Tutors' data from Students' feedbacks, in this case, we would be entitled to retain such information for the same period as stated in Para 1.2.1

2. Correction & Amendments to your Data

2.1 You are entitled to correct and amend your Personal & Identification Info at any time, however, by amending your Info, you acknowledge that all your new information is true.

2.2 After requesting your amendments, we may request verifications to approve your new Info, your refrainment to submit our requested verifications may be taken as you provided us with misleading and falsified information.

2.3 You entirely acknowledge that all your corrected information are amended on your sole risk and that you bear all responsibility and consequences of such amendments including your new email address which shall be deemed as your new contacting valid address.

2.4 In case it is established that you amended your information with false information for any reason, it would be considered as misleading falsified information, and consequently you shall be subject to Disciplinary Procedures.

2.5 You may request to amend and correct any/all information received by us from any third party or gathered from your conversations and/or feedbacks on the Website, however, we have no obligation to grant your amendment request with or without supporting evidence.

2.6 We may amend and correct any kind of your data whenever we become aware of the correct information. In such an event, we would contact you asking you to approve or deny such amendments, your silence or failure to respond shall be taken as an acceptance from your side to our amendments, and we shall act accordingly. Further, in such an event, it may be taken as you provided us with misleading and false information, and therefor subject to Disciplinary Procedures.

3. Disclosure of your Data

3.1 We may disclose any/all of your data to any third party who provides us with a court order or request.

3.2 We may disclose any/all of your data to any government or arbitral or investigatory body if we establish or suspect your involvement in any crimes and/or prohibited acts by law including but not limited to criminal crimes, money laundry, and fraud.

3.3 We may disclose any of your data to any third party by virtue of an authenticated POA issued by you to that third party.

3.4 We may disclose any of your data to your national or international syndicate for verification if needed.

 

 

Tutoring Policy

This policy ("theTutoringPolicy") is designated to highlight some major duties and obligations on Tutors. However, Tutors are bound to the entire T&Cs which means that the Tutoring Policy is merely a complementary document. In case of any contradiction between any provision in the Tutoring Policy and any other policy in the T&Cs, the Tutoring Policy shall prevail.

1. Tutors shall exert all their efforts to deliver and provide the best possible quality of courses.

2. Tutors shall secure a reliable fast internet connection to conduct the sessions, Tutors' poor internet connection is likely to grant Students' refund requests.

3. Tutors are solely liable for any breach of IPR pertaining to their contents used in sessions.

4. Tutors understand and confirm that the quality of their courses do affect our image and reputation. Hence, although low quality is unlikely to grant refund requests, it may be a valid reason to grant refund requests in some cases (e.g. when there is a significant case of Students' unsatisfaction)

5. We treat Tutors as our partners of success, your transparency and hard-working are highly appreciated and rewarded. In contrast, your misleading information, false credentials, or any fraud are not tolerated.

6. By working on the Website, you acknowledge and confirm as a Tutor that your sole purpose is working as a Tutor for a financial benefit, any established purpose to the contrary shall make you subject to all possible punitive consequences on and outside the Website, this is also included in the Starkly Prohibited Acts.

7. Committing or attempting to commit any act in relevance to money laundry or any sort of crimes make you subject to all possible punitive consequences on and outside the Website.

8. In case of Tutors' lateness in sessions, such a delay shall be compensated to Students either in a form of extra time or partial refund. We have the sole discretion to decide the appropriate compensation in this case.

9. We are entitled to record sessions for investigatory purposes as well as good-use purposes but we may not publish them publicly.

10. Tutors are welcomed to suggest promo codes for Students. However, we are at liberty to accept or reject such a suggestion based on our sole discretion.

11. In case a Tutor displayed any improper content of any kind and/or committed any kind of improper acts, Prohibited Acts, or Starkly Prohibited Acts, he/she would be subject to all possible Disciplinary Procedures as well as being sued outside the Website without any liability on our side.

12. Tutors may be provided some complementary contents or materials from our side to assist them in their courses. In such an event, Tutors acknowledge that such contents or materials are the sole property of us, and cannot be used, edited, changed, exploited, offered, sold, or transferred by Tutors for any reason under any circumstances.

13. Trying or attempting to work with any Student outside the Website shall entitle us to take all Disciplinary Procedures against Tutors.

14. Changing or amending the course schedule by Tutors shall be accepted by us and all Students (100%), otherwise, the schedule may not be changed or amended.

15. When a Student submits a refund request, concerned Tutors may be asked to respond formally, their refrainment to respond may be taken as an acceptance to the refund request or to the Student's grounds for refund.

16. Tutors acknowledge and confirm that they mirror our reputation and image, for this reason, we have the sole discretion to terminate a Tutor's account if established that he/she committed any crime that violates the standards of honor and trust or if such a Tutor threatens or affects our reputation and image in any way.

17. No Tutor can have more than one account, if it is established that any Tutor has more than one account, we would be entitled to close and terminate both the two accounts or either of them.

18. Tutors acknowledge and entirely understand that some technical issues may appear on the Website (as what happens with all websites all over the world), such issues may affect and/or slow down some processes including but not limited to money transfer and approving requests. In such a case, we bear no liability, and any deadline stipulated in the T&Cs shall be extended accordingly.

19. If it is established that any Tutor uses or previously used any copyrighted material without the permission of its owner, we may take all procedures against such a Tutor including suspending, closing, and/or terminating his/her account.

 

Term of Services

Definitions

Service: It refers to the online education service (e-learning) that is offered by the Website.

Users: Any individual that could successfully create an account whether a student or mentor whether having a full or partial access, permission, or authorization to use the Website and its Service.

IPRIt means (a) all inventions, processes, discoveries, developments, or improvements, whether or not patentable, or whether subject of patent(s) or application(s) therefore, (b) all copyright-protected works (including, without limitation, all literary, artistic, dramatic, musical works and software), (c) all brand names, logos, slogans, product names, service names, trademarks, trade dress, corporate names, business names, trade names, and domain names, all whether or not registrable or subject of registrations or applications for registration and all goodwill associated therewith, (d) all designs and industrial designs, whether or not patentable or registrable, and whether or not patented or registered, or the subject of application(s) for registration, (e) all formulae, confidential information, trade secrets, know-how, and any information having commercial value, and (f) all other intellectual and industrial property whether or not registered or subject of application(s) for registration.

PetitionsA petition is a legal action made by a User against certain decisions by which such a User requests from us to re-consider our decision as a favor without any obligation on our side to amend such a petitioned decision. A petition cannot be interpreted as a dispute against us.

ForceMajeureAny unforeseen accident that could not be predicted by the affected party prior to its occurrence and has undoubtedly prevented the affected party from complying with its obligations in full or in part, such a Force Majeure state may include without limitation: (revolutions, fires, floods, natural disasters, parlous pandemics, technical issues especially in the payment gateway, etc.)

1. This website ("theWebsite") is the sole property of Onnmed LLC with License No. 2008244.01 based in Sharjah Media City, Sharjah, UAE. By using our website, you are expressly acknowledging your full culpability with all the Website's Terms & Conditions, therefor, you are strongly recommended to review all the T&Cs before proceeding. If you do not accept any single provision, you are therefor argued to quit using the Website unless you obtained an expresses statement from the Website granting you any exception or special provisions pertinent to the usage of the Website.

2. Usage & Permissions

2.1 By creating an account and using the Website, it shall be deemed that you are granted a temporary permission to use the Website and its Service. Such a permission is only granted for the sole purpose of benefiting from the Service.

2.2 We have the sole discretionary power to accept or reject mentors' or students' registration requests. Mentors will be invited for online meeting via any agreed platform on which we rely to accept or reject your registration request, we may ask you to upload some documents to verify your qualifications, your failure to upload our requested documents may lead to the conclusion that you provided us with misleading and/or falsified information.

2.3 We have the sole discretionary power to suspend, limit, or terminate your permission and/or account and/or access to the Website without justifying such a decision. In such an event, you would be entitled to contact us to clarify the situation so that we may (but in no way guaranteed) amend our decision.

2.4 If you are a student, and your account got suspended or terminated because of any fraud or misleading information or illegitimate acts or Prohibited Acts or Starkly Prohibited Acts, we would be entitled to seize your payments without granting any partial or full refund.

2.5 If you are a Mentor, and your account got suspended or terminated because of any fraud or misleading information or illegitimate acts or Prohibited Acts or Starkly Prohibited Acts (defined in Section 4 below), we would be entitled to seize your funds on your wallet without granting any payment/withdrawal request in part or in full.

3. Intellectual Property Rights ("IPR")

3.1    All the Website's contents including but not limited to texts, photos, illustrations, drawings, videos, and designs are the sole proprietorship of Onnmed and its IPR unless otherwise established. Onnmed reserves all its rights to sue any party infringes its IPR in any way. However, materials used by Mentors for education are not included in our IPR unless we prepared or edited such materials.

3.2    We respect all kinds of IPR of others, and we always argue and encourage our Users whether students or Mentors to do the same. Hence, we exert our reasonable efforts to have all kinds of our work genuine with no possible contradiction or breach with any kind of IPR owned by any third party.

3.3   If you think we have infringed your IPR in any way, please contact us as soon as possible, otherwise, you are therefore waiving all your rights of removing such claimed infringement.

3.4    If you think that any Mentor has infringed your IPR in any way (e.g. using your copyrighted content for education), please contact us as soon as possible and we will investigate the matter.

3.5    If we think that you have infringed our IPR in any way, we will notify you with such an infringement asking you to seize and desist the infringement in question. If you neglected our notification or refused to remove the infringement with all its effects, we may take an action against your account and/or sue you.

3.6    Third parties who are not registered as Usersand think that we or any Mentor have infringed their IPR in any way are welcomed to contact us to report such IPR infringements, we will consequently investigate the matter.

3.7    Although we always endeavor to protect the IPR of third parties, we do not guarantee you (as a third party) that we will oblige any User to remove or amend its content purportedly infringing your IPR.

4. Prohibited usage and acts on the Website.

4.1    This section deals with the most obvious prohibited acts and usages on the Website as an integer part of our Terms of Use. However, missing any prohibited act cannot be taken as a permission to commit such an act and do not exempt you from any liability in such a case.

4.2    The purpose of the Website is clear which is online Mentoring ("thePurpose"), its Service is crystal clear too, you are granted the permission to use the Website for this sole purpose, any usage that contradicts with the Purpose in any way shall be deemed a prohibited act. ("ProhibitedAct")

4.3    By using the Website, you acknowledge and insist that your sole intention is either Mentoring/tutoring for a financial gain as a Mentor or attending tutoring sessions and classes as a student.

4.4    We have the sole discretionary power to amend, suspend, or terminate your amount if it is established that you have committed or attempted to commit any Prohibited Act.

4.5     In addition, we strictly prohibit some acts that include without limitation: (defamation, insulting, threatening, infringing IPR, committing or attempting to commit money laundering, falsifying information, creating fake accounts, advertising for any other website or entity or business whether for your benefit or for any third party's benefit, any political exploitation, hateful speech, harassment, hacking or attempting to hack accounts, spreading rumors, collecting other Users' information, using robots, committing or attempting to commit or assisting or attempting to assist in any criminal crime, and accessing or attempting to access our system) ("StarklyProhibitedActs")

4.6    You are strictly prohibited to contact any other User outside the Website with the purpose of establishing the same Service with him/her outside the Website. Contacting any other User outside the Website shall entitle us to terminate, close, and block your account and device and seizing your payments if you are a Student or your funds in your wallet if you are a Mentor (even if you failed to conclude such a collaboration outside the Website, the mere attempt is sufficient to grant us the entitlement to do so)

5. Disciplinary Procedures

5.1    We reserve all our rights in taking any disciplinary procedure against you if it was established that you either committed any of the Starkly Prohibited Acts or repeated any Prohibited Act.

5.2    Disciplinary procedures, among others, can be: (limiting or amending or suspending or terminating your account, seizing your payments whether a student or mentor, imposing fines, and blocking your device from accessing the Website) "DisciplinaryProcedures"

5.3    If it was established that you committed or attempted to commit or assisted or attempted to assist in any criminal crime, we may report the incident at stake to your national prosecution and/or governmental authorities.

5.4    All Starkly Prohibited Acts can be used to sue you outside the Website.

5.5    We may remove or edit any IPR infringement/s made by you or any User or any third party.

5.6    Our silence towards any Prohibited Act or Starkly Prohibited Act cannot in any way be taken as an acceptance from our side to such an act, and we reserve all our rights to investigate any suspected issue and take any Disciplinary Procedure.

5.7    All Disciplinary Procedures can be disputed under Section (7) below.

6. Payments and Refunds

6.1 Payments

6.1.1    When a Student books any course to secure his/her place, the full amount shall be paid to reserve the mentor slot. We recommend chatting with the mentor first to check their availability.

6.1.2    When a Student pays any amount, the money remains with BetterMentors until the end of the course/lesson.

6.1.3    Any amount paid by any Student shall not include any kind of taxes. Students bear all/any taxes charged. In any event, when a Student proceed with the payment, he/she would be notified with the final amount to be paid after adding such taxes, if any.

6.1.4     In  addition to Para 6.1.3 above, Students are to pay an extra 3.95 AED as transaction fees and an additional 15 AED admin fees. Further, any amount paid by any Student is subject to a commission of 15% from the mentor excluding the taxes in Para 6.1.3 and the aforementioned 5% that would be paid by Students.
(for avoidance of doubts, if the course costs 100 AED, the Students would pay 100 + 3.95 + 15 = 118.95 AED , we take the 18.95 AED and the remaining amount which is 100 AED would be divided as 85 AED for Mentors and 15 AED for us)

6.1.5    After the end of the course, the Mentor may submit a request to receive the money in his/her wallet, we would respond in a maximum period of fourteen (14) days with acceptance or rejection. Our failure to respond within fourteen days shall make the Mentor entitled to the requested amount in full (after deducting the 15% commission) unless any technical error has occurred that may delay our receipt of Students' paid fees or sending any due monies to the Mentor. 

6.1.6    Students may submit refund requests (in full or in part) after the end of any course within a maximum period of five (5) days pursuant to Art. 6.2.2 below. Students' failure to submit such a refund request within this deadline shall be deemed as a full satisfaction from their side towards the course taken and its Mentor. All refund requests is subject to acceptance or rejection based on the circumstances of the request and if the admin deem it valid request.

6.1.7    In the event the Website made any additional deduction (besides the 15% commission), the Website shall formally notify the concerned Mentor with the reason of such a deduction which can be disputed by the Mentor pursuant to Section (7) below.

6.2 Refunds

6.2.1    A Student shall be entitled to 100% refund if he/she chose to cancel the booking seven (7) days prior to the start date of the course or 50% refund if he/she chose to cancel the booking two (2) days in advance. No refund request may get granted in case of any later cancellation. 

6.2.2    If a Student thinks that he/she is entitled to a refund for any reason related to his/her Mentor's negligence or default, he/she may submit a refund request within five (5) days as from the date of the end of the course explaining the reasons of the request in question.

6.2.3    We have the sole discretionary power to decide whether or not such a refund request shall be accepted in full or in part.

6.2.4    Some examples of reasons that are likely to grant refund requests in full or in part: (the course given did not match its description or topic, the Mentor cancelled any session/s without re-scheduling, the Mentor did not use advanced tools as described, the Mentor gave outrageously wrong information, the Mentor showed significant discrimination or significant lack of professionalism in dealing with Students, the Mentor stated false credentials to promote his/her course, the Mentor repeatedly had poor internet connection)

6.2.5    Some examples of reasons that are unlikely to grant refund requests in full or in part: (the quality of the course got below expectations, the Student changed his/her mind regarding taking the course, the Student's internet connection was poor and could not properly attend any session/s)

6.2.6    All our decisions regarding refund requests ("RefundDecisions") can be disputed under Section (7) below by either the concerned Mentor or Student.

7. Petitions

7.1 Despite the fact that we have the sole discretionary power to take all/any decision/s as insisted in all sections above, all Disciplinary Procedures and Refund Decisions are subject to petitions under this Section (7). Such a petition shall be raised within a period of seven (7) days as a maximum as of the day of issuance of the petitioned decision.

7.2 Any party who raises a petition acknowledges and confirms that he/she fully understands that the petitioned decision has been rightfully taken by us based on our stated sole discretionary power. However, such a party merely requests for the petitioned decision to be re-considered as a favor from our side.

7.3 We will, in due course, take a decision regarding the decision with upholding the petitioned decision or granting the petition in full or in part.

8. Disputes between you and us

8.1 If you believe that we violated our obligations stated in the T&Cs and wish to sue us, you have to contact us and send a notice ("theNotice") explaining the matter within a year if the alleged transgression at stake. Your failure to serve a Notice within the period of 1-year shall waive and forfeit your right of raising such a dispute.

8.2 Within a period of two (2) months as from the date of receiving your Notice, we would respond with our comments, we may accept or reject the grounds of your Notice, or we may invite you for a conciliation. Your failure to attend the conciliation shall annul your Notice and dispute.

8.3 Our failure to respond to your Notice within the period of two months shall be deemed as an entire rejection towards your Notice, and therefor you would be entitled to proceed with the litigation action.

8.4 As for disputes against Refund Decisions, you may not send a Notice or proceed with litigation outside the Website unless you raise a petition pursuant to Art 7.1 above and get your petition rejected.

8.5 Likewise, if we believe that you shall be sued outside the Website, we will send a notice ("NoticeofCharges") explaining our grounds and inviting you to a conciliation. (only charges with criminal nature can be sued outside the Website without sending such a Notice of Charges)

8.6 Your failure to respond within the same period of two months shall be deemed as an entire rejection towards our Notice of Charges, hence, we would be entitled to proceed with our legal actions outside the Website.

9. Miscellaneous

9.1 If any provision/s or part/s of the T&Cs is held null and void by law, such invalidity shall be limited to that provision or part without affecting the validity of the T&Cs in any way.

9.2 All notices and notifications of any kind sent to Users will be sent to their emails used to sign up, and they shall be deemed valid, delivered, and read.

9.3 All the T&Cs are governed by laws and regulations of the United Arab Emirates (UAE)

9.4 All parties accept and recognize the concept of "ForceMajeure" with all its legal consequences in force majeure cases including but not limited to: (revolutions, fires, floods, natural disasters, parlous pandemics, technical issues especially in the payment gateway, etc.) on condition that the concerned party shall prove that such a force majeure has took place in an unforeseen way and prevented it from complying with its obligations.

9.5 The T&Cs are drafted and published in both languages Arabic and English. In the unlikely event there was any contradiction between the two versions, the Arabic version shall prevail.

9.6 Students fully understand that courses can be of a lower quality than their expectations, we cannot assist them in this issue.

9.7 A Mentor may make a 30-minute session available free of charges as a trial session, after which the Students can choose whether to take the course.

9.8 We may ask you at anytime to submit some supporting documents for verifications, your failure to deliver the requested documents shall be taken as you gave misleading information.

9.9 Mentors and Students completely understand that all sessions would be conducted via Groupworld software which is the responsible party of any technical issues or maintenance.

9.10 All sessions and our Service is provided and offered for your personal benefit. Hence, Students are not allowed or permitted to copy or share the content of any/all session/s.

9.11 Users acknowledge that they use the Website and the Service at their sole risk. We are not, in any way, responsible or liable for any mistakes, defaults, inaccuracy, damages, unauthorized access, your inability or lack of experience to use the Website, damage of materials, third parties' spams, etc.

9.12 Any legal point or issue that is missed or not discussed in the T&Cs shall be referred to the laws and regulations of the UAE.

9.13 We offer the Service as an intermediary between Students and Mentors, we are not liable for any default from any side towards the other (notwithstanding we always endeavor to settle disputes between Users). No provision in the entire T&Cs may be interpreted or understood as we are responsible of/for any misuse of the Service by any User in any way. Further, we do not in any way guarantee the quality of the Service.

9.14 The Service cannot, in any way, taken as an employment relationship between us and the Mentor, nor between Students and Mentors. However, it forms a contractual relationship between Students and Mentors which gets terminated after the end of such a course and after paying its fees.

9.15 All provisions stated in the T&Cs can be subject to modification by bilateral agreement between you and us by virtue of a separate written agreement as long as such a new agreement does not go against public order or any binding law.

9.16 No right in the T&Cs can be assigned or transferred to any third party.

9.17 Users entirely confirm and acknowledge that they are responsible of securing a reliable internet connection, your poor connection as a Student is unlikely to grant your refund request, your poor connection as a Mentor is likely to grant your Students' refund requests.

9.18 We may trace and/or record sessions for the purpose of investigations, tracking violations, or verification.

10. Indemnification

10.1 As a User, you hereby agree to indemnify us against any claim, lawsuit, or dispute of any kind that is filed against us as a result of any of your conduct including but not limited to: (misuse, spoiling, IPR infringement, unauthorized access, discrimination, Prohibited Acts, Starkly Prohibited Acts, etc.) In general, you indemnify us against all acts that are penalized and prohibited by any law, principle, or customs. ("IndemnifiedActs")

10.2 Your indemnification shall include and cover all fees, costs, and expenditures of any kinds including attorneys' fees.

10.3 You are responsible for all your agents', employees', fellows', successors', affiliates', directors', and officers' defaults, conduct, and usage of the Website and the Service. Hence, you indemnify us against any of their Indemnified Acts.

10.4 In case you refrain from or evade this Indemnification obligation, we would be entitled to sue you and take all possible legal actions against you to collect these monies in addition to all possible compensations, reimbursements, and/or damages arising out of your refrainment.

11. Reviews

11.1 Students can submit reviews (from 1 to 5) on the course/s they attended and completed.

11.2 For a Student to be eligible for submitting a review, he/she shall attend at least 50% of the course's sessions.

11.3 Mentors are welcomed to reply to Students' reviews; however, Mentors may not request the cancellation or modification of such a review.

11.4 Students and Mentors are always obligated to submit reviews or respond to reviews in a good manner, professionally, objectively, and ethically. Although it is unlikely to change or cancel any Student's review, we may change the wording of such a review to give the same meaning but removing any insult, hateful speech, or unprofessional review.

11.5 Severe unprofessional insulting reviews are subject to Disciplinary Procedures for Students and Mentors.

11.6 Excellent reviews are likely to promote Mentors' courses. (i.e. the better Mentors' reviews, the more getting viewed)

12. Promotions & Referrals

12.1 Students are encouraged to refer their friends and colleagues to sign up on the Website and book their courses.

12.2 When a Student refer his/her friend who signs up and pays to attend a course, the referrer Student shall be entitled to a promo code of 25% to be used in booking any other courses (with a maximum amount of USD 35). Promo codes can be only used in this way, and may not be refunded or paid in cash or any other way.

12.3 Referrer Students are only entitled to such a promo code when their referred friend finishes his/her course without having his/her paid money refunded in full or in part.

12.4 Any promo code shall have a validity period of one (1) year as a maximum as from the date of awarding the Student the promo code.

12.5 Mentors can request making promo codes to some or all Students for a certain course, in such an event, and if we accepted the request, we would discuss the matter with that Mentor in regards of distributing the discounted amount.

13. Entire Agreement & Modification

13.1 As stated above, the User Agreement, this Terms of Use, and the Privacy Policy, all forms together the T&Cs, the latter (the T&Cs) forms the entire agreement between you and us, your usage of the Website shall be deemed as acceptance from your side to the entire T&Cs which is the entire agreement.

13.2 The T&Cs shall be treated as a whole; you accept all provisions therein without any exception. If you do not accept any single provision, you shall stop using the Website as soon as possible and close your account.

13.3 Non-culpability or non-awareness are not valid excuses in any way to defend any of your legal defaults, as well as defaults of your employees, fellows, agents, entities, or affiliates.

13.4 As stated above, we emphasize that we have the sole discretion to modify, edit, and/or amend any provision stated in the T&Cs after sending you a notice of such modification/s by email or any other valid delivery means.

13.5 The T&Cs are bindings on all Users. Any User who closes his/her account would desist being obligated under the T&Cs except all provisions pertinent to the IPR, Dispute Resolution, Indemnification, and permitted & prohibited usage, all such provisions shall survive for an unlimited period.

 

User Agreement

Preamble

This website ("theWebsite") is the sole property of Onnmed LLC with License No. 2008244.01 based in Sharjah Media City, Sharjah, UAE.

This User Agreement (hereinafter referred to as "the Agreement" or "UserAgreement") constitutes a formal agreement between us (hereinafter referred to as "Bettermentors" or "Onnmed" or "we" or "us" or "theWebsite") and you ("you" or "theUser") WHETHER STUDENT OR TUTOR under which any usage or cooperation between the parties shall be governed unless otherwise stated by virtue of another special agreement or contract.

1. By using the Website, you are expressly acknowledging your culpability of all Terms and Conditions (i.e., User Agreement, Terms of Use, Tutoring Policy, Privacy Policy, Cookies Policy, and Disclaimer)(hereinafter all referred to as "T&Cs") and that you accept all provisions stated in all T&Cs to which you are entirely bound. The T&Cs are valid, published, and effective as from 01/09/2021.

2. In case you find any provision in the T&Cs that seems unclear or not understandable, you are at liberty to contact the Website asking for any clarification. Hence, you are not permitted, in any way, to exploit any ambiguous or vague provision to your benefit in a bad faith, nor you are permitted to claim the ambiguity of any provision for the purpose of legal exemption or mitigation in case of your legal default or negligence.

3. The Website enjoys an absolute sole discretionary power to amend, cancel, or add any provision/s to its T&Cs. However, in this event, the Website will notify you with such an amendment, cancellation, or addition as a notice, such a notice shall have a term of fourteen (14) days ("NoticePeriod") after which you shall be entirely and expressly bound with the new amendment/s, cancellation/s, and/or addition/s. If you do not accept the notified amendment/s, cancellation/s, and/or addition/s, you shall quit using the Website and deactivate your account before the end of the Notice Period. If you are unable to deactivate your account, you shall contact us in order to deactivate it on your behalf, but you cannot claim the difficulty of this step as an exemption from liability.

4. By using the Website, you acknowledge that you are not under 18 years old, and that you have obtained the permission of you parents/guardians to use the Website. We are not, in any way, liable if you are using the Website and actually under 18.

5. If you represent an entity, then by using the Website, you acknowledge that you are in a rightful and legitimate position to represent that entity and the latter shall bear any liability of any kind should you commit any breach or violation of any way.

6. By using the Website, it shall be deemed that you signed this User Agreement and that you entirely understand and accept all its provisions as well as all provisions in the T&Cs as a whole without any exception.

7. Any user whether a tutor or student shall have only one account.

8. By registering on the Website, you acknowledge and confirm that the email address you used to register is your personal email which you regularly check, and that any email sent to that email shall be deemed as read.

9. This User Agreement and the entire T&Cs are ruled and governed by the laws and regulations of the United Arab Emirates. By using the Website, you acknowledge that the UAE laws and regulations shall prevail if there is any contradiction between your laws and the laws of the UAE.

 

Disclaimer

Preamble

This disclaimer ("theDisclaimer") as a complementary and integer part of the T&Cs and is also affective as from 01/09/2021. In the unlikely event that any contradiction appears between any provision in the Disclaimer and any other part in the T&Cs, the provision in the Disclaimer shall prevail.

1. We confirm and assure that we are not liable, in any way, for any of the User's misuse of the Website.

2. We assure that all Users use the Website on their own sole risk, we are not liable for any unforeseen damages caused to you, nor we are liable for any acts committed by any User towards another.

3. We offer various payment options; we carefully chose them on the basis of providing the best service to you. However, we are not liable for any technical issues pertinent to payment processes.

4. The official sessions conductor (API) is Groupworld, the latter is responsible for any technical issues or maintenance without any liability on our side.

5. Since the Service constitutes of money transfers, payments, and withdrawals, we hereby strictly highlight the fact that any User on the Website has the sole purpose of attending sessions as a Student or tutoring as a Tutor for a financial benefit, we are not liable for any activity related or can be related in any way to money laundry or any suspicious financial activities.

6. We are not liable for the unlikely event of losing funds outside the Website (i.e. after withdrawing your funds from the Website), and we hereby confirm that are at liberty to approach your chosen payment gateway option and/or bank/s.

7. We always endeavor to enhance the quality of our Service, and out Tutors are respectful tutoring values that are likely to add knowledge to Students. However, in the unlikely event that a Tutor gave outrageously wrong medical information, we are not liable in any way for any application to such wrong information which may lead to negative consequences on humans, environment, and/or society (notwithstanding we may take all Disciplinary Procedures against such a Tutor).

8. We prohibit all ways of contacts and messaging between Tutors and Students outside the Website; hence, we are not liable for any consequences or bad faith of such a prohibited act.

9. We are not liable for any breach to any IPR of any User or any third party. However, if any User or any third party believes that his/her IPR has been infringed, they are welcomed to contact us, we may, but without any obligation on us, take actions or assist in this regard.

10. We are not liable for any other website's violations or acts of any kind even if its domain name, name, design, or any kind of such elements are closely or roughly similar to ours in a way that may cause any confusion between the two websites.

11. This Disclaimer is designated to highlight the most crucial points in relevance as NON-EXCLUSIVE examples, the T&Cs as a whole advanced other similar points, you understand that you are bound to the entire T&Cs not only this Disclaimer.

12. We are not liable for any User's leaked information and data caused by the API Software, the payment gateways, or any of the Website's unforeseen technical issues.

13. We are not liable for any misuse, spoiling, interruption, technical issues, caused by any User towards the API software used.

14. Laws and Regulations of the UAE govern the entire T&Cs, you bear the sole responsibility if there is any contradiction between the laws and regulations of the UAE and your laws, and your unawareness of such a contradiction cannot be any excuse of any breach to the T&Cs.